Frequently Asked Questions
Bringing a taste of our Brooklyn kitchen to your home.
How are your sauces and food products shipped?
All orders are carefully packed in secure, break-resistant packaging. Perishable items are shipped in insulated containers with cold packs to ensure they arrive at your doorstep fresh and at the safe temperature.
Do you offer international shipping?
Currently, we only ship our products within the United States. We are working on expanding our reach to bring Michael's of Brooklyn favorites to international fans in the future.
Are your pasta sauces gluten-free?
Many of our traditional sauces are naturally gluten-free. However, we always recommend checking the specific ingredient list on the product page or the jar label for detailed allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact our support team within 48 hours for a replacement or refund.
How should I store my sauce after opening?
Once opened, our sauces should be refrigerated immediately and are best enjoyed within 5 to 7 days. Unopened jars can be stored in a cool, dry pantry until the 'best by' date.
Can I track my order once it has been placed?
Yes, once your order is processed and shipped, you will receive an email confirmation containing a tracking number so you can monitor its journey from Brooklyn to your home.