Returns & Exchanges
Due to the perishable nature of our artisanal sauces and food products, Michael's of Brooklyn cannot accept returns, but we are committed to ensuring your complete satisfaction with every order. If your shipment arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery for a replacement or refund.
Inspect Your Delivery
Upon arrival, please carefully examine your package for any signs of leakage, breakage, or order discrepancies.
Document Issues
If you encounter a problem, take clear photographs of the damaged product and the shipping label to help us process your claim quickly.
Contact Support
Email our support department at orders@michaelsofbrooklyn.com with your order number and the photos of the affected items.
Resolution
Our team will review your request and issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing